The Model Standards for Serving Victims and Survivors of Crime was recently updated to reflect emerging challenges faced by the victim service field. The Model Standards e-publication provides guidelines and suggestions to help victim service practitioners and program administrators improve the quality and consistency of their response to crime victims.


In this training, you will learn about the importance of the Model Standards to the field and to your organization, explore your organization’s capabilities to adopt the Model Standards, and develop a plan to integrate the Model Standards into your program policies, procedures, and program activities.


The training is intended for victim service program managers and will be delivered online, over the course of 4 weeks, beginning on May 29. Each week, except for the introductory week, will include a facilitated webinar. The webinars are 75 minutes long and you can expect to spend an additional hour on assignments and readings. Like all of OVC TTAC trainings, there is no cost to participate.


HeadshotAnita Carpenter

Anita Carpenter currently serves as an independent consultant and trainer for victim services. She recently worked with the Navajo Nation to establish victim advocacy services and implement standards of service delivery and worked with a community-based organization to revise their policies and procedures. The OVC Model Standards were used as the basis for both technical assistance assignments. She has successfully delivered blended trainings for the OVC Training and Technical Assistance Center, including the 10-week Leadership Institute. Previously she served for 15 years as the CEO of a state anti-sexual violence coalition, where she was responsible for grant writing, fundraising, public relations, public policy review, program development, event coordination, planning, evaluation, staff development, staff supervision, fiscal management, and strategic planning. She earned an M.A. in sociology and a B.A. in political science from Rhodes College in Memphis, Tennessee.

HeadshotJennifer Storm

Jennifer Storm joined the Victim Witness Assistance Program (VWAP) as the organization’s second Executive Director in 2002. She is the Chair of the Services and Standards Sub-Committee, part of the Victim Services Advisory Committee, which develops and oversees the implementation of standards in Pennsylvania. Before joining VWAP, she was Director of the Statewide Pennsylvania Rights Coalition, a nonprofit coalition dedicated to securing and defending fully inclusive civil rights for LGBT people in Pennsylvania. During her tenure at Pennsylvania Rights Coalition, she worked diligently on obtaining inclusive hate crime legislation, and in 2002, the Pennsylvania legislature passed one of the most inclusive hate crime statutes in the country. Ms. Storm earned a B.S. in rehabilitation services from Pennsylvania State University and an M.A. in organizational management from the University of Phoenix.

Dates and Time

All webinars are conducted from 11:30 a.m – 12:45 p.m. (eastern time). The sessions are recorded, so if you are unable to participate in the live webinar, you will be able to listen to the recording.

Introductory Week: Introduction to the Model Standards, May 29–June 1, no webinar.

Week 1: What are the Model Standards? June 4–8, webinar on June 7.

Week 2: Exploring How the Model Standards Align with Your Organization’s Guidelines, Policies, and Procedures, June 11–15, webinar on June 14.

Week 3: Creating a Plan to Incorporate the Model Standards, June 18–22, webinar on June 21..

For more information about this training, please email nvaa@ovcttac.org.

*OVC TTAC’s instructors have no vested interest in any products, instruments, devices, or materials that may be used in this training.

OVC's Training and Technical Assistance Center (OVC TTAC) provides training to support professional development, enhance services to the community, and expand outreach to underserved victims of crime.

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OVC shares your mission and has a wide range of resources to help you accomplish it. Visit the National Criminal Justice Reference Service online to register for services or to find out more.

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