Volunteers bring a passion to victim service organizations, and their mindful management can be a key strategy in extending an organization’s mission and scope of services. This training will focus on the importance of volunteers; how to recruit, screen, onboard, and retain them; and how to determine the costs associated with managing volunteers. The training is designed for current or aspiring volunteer managers in either VOCA-funded or non-VOCA-funded victim service agencies.

"You make a living by what you get, but you make a life by what you give."

- Winston Churchill

This free training will be delivered online over the course of 3 weeks, beginning on April 30. Each week, except for the introductory week, will include a facilitated webinar. In addition to participating in the webinar, you should expect to spend about an hour each week completing assignments, reading articles or watching videos. CEUs will be awarded.


HeadshotMichelle Harkey

Michelle Harkey has been a victim service provider since 2002. She is the director of victim services, outreach, volunteer management, and training at the Pee Dee Coalition Against Domestic and Sexual Assault in South Carolina. She provides direct victim services, training, and technical assistance related to domestic violence and sexual assault in the Pee Dee region. She helps organizations oversee project development, marketing, publications, and media relations. She developed successful partnerships with faith-based groups, military, and higher education communities to disseminate effective messages about youth violence, trauma-informed care, and support for victims of intimate partner violence, sexual assault, and bullying. Mrs. Harkey holds a master’s degree in Human Services from Capella University and a bachelor’s degree in Criminal Justice from Saint Leo University.

Dates and Time

All webinars are conducted from 11:30 a.m.–12:45 p.m. (eastern time)

Introductory Week: The Importance of Volunteers, week of 4/30–5/4

Week 1: Finding the Right Volunteers, week of 5/7–5/11; webinar on 5/11

Week 2: Onboarding and Retaining Volunteers, week of 5/14–5/18; webinar on 5/18

For more information about this training, please email nvaa@ovcttac.org.

*OVC TTAC’s instructors have no vested interest in any products, instruments, devices, or materials that may be used in this training.

OVC's Training and Technical Assistance Center (OVC TTAC) provides training to support professional development, enhance services to the community, and expand outreach to underserved victims of crime.

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OVC shares your mission and has a wide range of resources to help you accomplish it. Visit the National Criminal Justice Reference Service online to register for services or to find out more.

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