"You make a living by what you get, but you make a life by what you give."
– Winston Churchill

Volunteers bring a passion to victim service organizations, and their mindful management can be a key strategy in extending an organization’s mission and scope of services. This training will focus on the importance of volunteers; how to recruit, screen, onboard, and retain them; and how to determine the costs associated with managing volunteers. The training is designed for current or aspiring volunteer managers in either VOCA-funded or non-VOCA-funded victim service agencies.


This free training will be delivered online over the course of 3 weeks, beginning on February 4, 2019. Each week, except for the introductory week, will include a facilitated webinar. In addition to participating in the webinar, you should expect to spend about an hour each week completing assignments, reading articles, or watching videos. CEUs will be awarded. Please Note: Space is limited. Apply today to reserve your space.


HeadshotMichelle Harkey
Summerville, South Carolina

Michelle Harkey has been a victim service provider since 2002. She is the director of victim services, outreach, volunteer management, and training at the Pee Dee Coalition Against Domestic and Sexual Assault in South Carolina. She provides direct victim services, training, and technical assistance related to domestic violence and sexual assault in the Pee Dee region. She helps organizations oversee project development, marketing, publications, and media relations. She developed successful partnerships with faith-based groups, military, and higher education communities to disseminate effective messages about youth violence, trauma-informed care, and support for victims of intimate partner violence, sexual assault, and bullying. Mrs. Harkey holds a master’s degree in Human Services from Capella University and a bachelor’s degree in Criminal Justice from Saint Leo University.

HeadshotKirsti Mouncey
Cleveland, Ohio

Kirsti Mouncey, LISW-S, LCDCIII, is the chief program officer at Cleveland Rape Crisis Center (CRCC). She has been with the organization for 12 years, previously in the roles of trauma and addictions therapist and vice president of programs and clinical services. In her current role, she provides leadership and supervision to CRCC program directors, leads systems change efforts to ensure comprehensive services for survivors of sexual violence, oversees all aspects of volunteer recruitment and training, and develops innovative programming for the expansion of rape crisis services in North East Ohio. She is an adjunct professor for Case Western Reserve University Mandel School of Applied Social Sciences. She holds a bachelor’s degree from Jena College, Jena, Germany, and a master’s degree in Social Work from Cleveland State University, and is a Licensed Independent Social Work Supervisor and a Licensed Chemical Dependency Counselor in the State of Ohio.


*OVC TTAC’s instructors have no vested interest in any products, instruments, devices, or materials that may be used in this training.

Dates and Time

All webinars are conducted from 11:30 a.m.–12:45 p.m. (eastern time).

Introductory Week: The Importance of Volunteers, week of February 4–8, 2019.

Week 1: Finding the Right Volunteers, week of February 11–15, 2019; webinar on February 15.

Week 2: Onboarding and Retaining Volunteers, week of February 18–22, 2019; webinar on February 22.

For more information about this training, please email nvaa@ovcttac.org.

OVC's Training and Technical Assistance Center (OVC TTAC) provides training to support professional development, enhance services to the community, and expand outreach to underserved victims of crime.

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OVC shares your mission and has a wide range of resources to help you accomplish it. Visit the National Criminal Justice Reference Service online to register for services or to find out more.

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