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Frequently Asked Questions

Who should take Providing Effective Services to Young Men and Boys of Color?

Providing Effective Services to Young Men and Boys of Color is intended for victim service providers and allied professionals who serve young men and boys of color who are victims of crime.

How do I register?

No registration is required to take this training.

How do I take a course?

Simply select listen/view module on the Providing Effective Services to Young Men and Boys of Color main page.

How do I earn a certificate of completion?

At the conclusion of the module, you will have the option to select the email certificate button. After entering your name and email, you will be sent a certificate of completion via email.

What type of computer capability do I need to take Providing Effective Services to Young Men and Boys of Color?

You will need a computer that has Internet access, as Providing Effective Services to Young Men and Boys of Color is an Internet-based, online training. It can be used with a MAC or PC. We recommend using the latest version of Google Chrome. Specific hardware/software requirements include:

  • Operating System: Microsoft Windows XP SP22
  • Processor: 550 MHz or faster (1.2 GHz or faster recommended)
  • Memory: 256 MB RAM or greater
  • Sound Card: 16-bit sound card with speakers or headphones
  • Monitor: 1024 x 768 minimum resolution (or higher recommended) with 16-bit color depth
  • Network Connection: High-speed Internet access
  • Supported browsers:
    • Internet Explorer (supported version is 11.0 and above)
    • Mozilla Firefox (supported version is 5.0 and above)
    • Safari on Mac (supported version is 5.0 and above)
    • Google Chrome (supported version is 5.0 and above)
  • JavaScript, Active X, and cookies must be enabled; "popup blocker" software must be disabled or programmed to accept popups
  • Latest version of Java installed
  • Latest version of Adobe Acrobat Reader installed

Whom should I contact if I have questions about the material or if I'm having technical difficulty?

Contact OVC TTAC at TTAC@ovcttac.org or 1–866–OVC–TTAC (1–866–682–8822).