Victim service providers often feel ill equipped to effectively manage crisis communications and unleash the power of social media, while also maintaining the privacy and dignity of victims. Do you have questions about how to communicate effectively during a crisis and develop crisis plans? Do you want to learn how to leverage social media ethically to both advance your agency's mission and support and advocate for victims? Then join us for this interactive Expert Q&A webinar! This webinar is ideal for professionals working in victim services, including social workers, counselors, law enforcement officers, and communication specialists, as well as anyone involved in crisis management and public relations within victim service organizations.

The third webinar in the Victim Assistance Response to Mass Violence Webinar Series will highlight the importance of victim service providers responding to incidents of mass violence and terrorism.

The session focuses on:

• Describing the factors related to victim assistance providers delivering mass violence trauma notifications,
• Explaining the dynamics of a trained trauma notification team,
• Identifying the training needs for victim advocates providing trauma notifications, and
• Integrating trauma-informed processes to prepare for these notifications.

This webinar will discuss the findings from the 2025 National Multidisciplinary Team (MDT) Listening Sessions and the 2025 National Elder Abuse MDT Needs Assessment Survey. Key takeaways from both reports will be presented, and the audience will be engaged to provide feedback on the findings and refine and prioritize planned educational offerings and materials. In addition to highlighting MDT needs, there will be a discussion about promising practices and novel ideas that teams currently employ to meet their clients’ unique needs.