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Identity Theft Victim Assistance Online Training
Supporting Victims' Financial and Emotional Recovery

Launched in November 2009, Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery is a user-friendly e-learning tool that will teach victim service professionals and allied professionals knowledge and skills to more effectively serve victims of identity theft and assist with their financial and emotional recovery.

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Contact us with questions or it you experience technical difficulties:
Email: TTAC@ovcttac.org
Phone: 1-866-682-8822

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Passport, social security card, and money

What are the goals for Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery?

The overall goal for this e-learning training is to provide a user-friendly tool that will teach victim service providers and allied professionals the knowledge and skills they need to more effectively serve victims of identity theft and assist with their financial and emotional recovery.

When learners complete this training, they can expect to be able to:

  • Ask relevant questions to ascertain the best way to help each victim, given his or her particular situation.
  • Display empathy with and sensitivity to what victims are experiencing throughout the intake, assist with recovery, and support phases of the recovery process.
  • Respectfully advise victims on the proper recovery procedures and validate their actions and feelings throughout the advocacy process.

What is included in Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery?

The training has two modules: Explore and Case Studies.

  • Explore module. This module is similar to a reference library. You can view information on the types of identity theft, the various forms and paperwork that may need to be completed, referral agencies and resources, and information on victims' rights.
  • Case Studies module. This module contains three case studies that highlight different forms of identity theft. Each case study consists of three phases: intake, assist with recovery, and support. In each phase, you will interact with the victim in your role as a victim advocate.

Who should take Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery?

Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery is intended for victim service providers and allied professionals who serve victims of identity theft.

For those who have some experience in assisting identity theft victims, the training can serve as a refresher since it provides a wealth of information about resources and referral agencies and information on victims' rights.

For those who have limited or no experience in serving identity theft victims, the training provides essential information and resources, as well as an opportunity to interact with victims in case scenarios and receive feedback from an online coach.

How long does it take to complete Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery?

This training is designed to be completed in 3-4 hours and does not have to be completed in one sitting. The training will highlight areas that you have completed.

Who developed Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery?

This e-learning training was based on an instructor-led training by the same name that was developed by the OVC Training and Technical Assistance Center on behalf of the Office for Victims of Crime (OVC). Linda and Jay Foley, Identity Theft Resource Center; Debbie Deem, FBI; Jamie Napp, Identity Theft Action Council of Nebraska; and Joanna Crane, Federal Trade Commission served as subject matter experts and reviewers in the development of the instructor-led training. They also served as reviewers for the e-learning version and provided valuable assistance.

Additionally, the following individuals were instrumental in ensuring that the e-learning training content is accurate, current, and useful to victim advocates and that the training design is user-friendly and easy to navigate: Paula Pierce, Texas Legal Services Center; Kathleen Claffie, Federal Trade Commission; Sue Shriver, Immigration and Customs Enforcement; Donna Hatfield, Immigration and Customs Enforcement; Frank Marion, U.S. Postal Inspection Service; Russell Butler, the Maryland Crime Victims Resource Center; Sharon Knope, U.S. Attorneys Office, NY; and Savannah Stephens, Atlantic Victim Assistance, Inc.

What type of computer capability do I need to take Identity Theft Victim Assistance Online Training: Supporting Victims' Financial and Emotional Recovery?

You will need a computer that has Internet access, as Identity Theft Victim Assistance Online Training is an Internet-based, online training. It can be used with a MAC or PC. We recommend using Internet Explorer version 8 or higher. Some features and functionality may not work in the IE 7 browser. We are unable to provide support for Internet Explorer browsers lower than IE 8. Specific hardware/software requirements include:

  • Operating System: Microsoft Windows XP SP22
  • Processor: 550 MHz or faster (1.2 GHz or faster recommended)
  • 256 MB or greater
  • Sound Card: 16-bit sound card with speakers or headphones
  • Monitor: 1024 x 768 minimum resolution (or higher recommended) with 16-bit color depth
  • Network Connection: High-speed Internet access
  • Supported browsers:
    • Internet Explorer (supported version is 8.0 and above)
    • Mozilla Firefox (supported version is 4.0 and above)
    • Safari on Mac (supported version is 5.0 and above)
    • Google Chrome (all versions)

JavaScript, Active X, and cookies must be enabled; "popup blocker" software must be disabled or programmed to accept popups.

Java 1.6.0.26 (supported version is between 1.5 and 1.6.x.x)

Flash player 10.3.181.34 (supported version is 9.0 and above)

Adobe Reader 10.1.0.0 (supported version is 8.2 and above)

If you are experiencing difficulties accessing the course, please refer to the workstation requirements.

Whom should I contact if I have questions about the material or if I'm having technical difficulty?

Contact OVC TTAC at TTAC@ovcttac.org or 1-866-OVC-TTAC (1-866-682-8822).