Volunteers bring a passion to victim service organizations, and their mindful management can be a key strategy in extending an organization’s mission and scope of services. This training will focus on the importance of volunteers; how to recruit, screen, onboard, and retain them; and how to determine the costs associated with managing volunteers. Learn More

As victim service providers, we know how important resiliency is in the victims we serve. We are less aware of how to develop resiliency within ourselves and in the organizations where we work. This training will provide a resiliency model and explain how it can be applied to organizations. Potential barriers will be identified, along with strategies to overcome them. Learn More

Your board of directors sets the tone and direction of your organization. How do you build a strong, diverse, and engaged board? Once you have accomplished that, how do you maintain member involvement? This training will provide a step-by-step guide to building an effective board as well as strategies for keeping members involved and accountable. Learn More

Collaborations are a primary strategy to help an organization achieve its mission; yet, they are often difficult to implement and sustain. This training will identify methods that you can use to explore, plan, implement, and evaluate strategic collaborations. Learn More

To serve crime victims more effectively, victim service organizations must use fundamental financial management practices to stay solvent and operate properly. In this training, you will learn key bookkeeping and accounting principles, how to prepare financial documents, how to prevent fraud, and the differences in available financial management tools. Learn More

Do you ever wonder if there is an easier, more effective way to identify and reach the victims/survivors your agency serves? In this training, you will learn how to develop a marketing plan, conduct an analysis of your audience, and identify techniques to launch your outreach and marketing campaign. Learn More

There are many different ways to make an impact in the victim services field. This training explores and builds skills within three paths—advocacy, public speaking, and activism. This training is designed for those who are new to the victim services field. Learn More

Most people know that program evaluation is important, yet some are intimidated at the thought of actually conducting an evaluation. It is important to be able to measure effectiveness and other indicators of performance in your program to help with fundraising and demonstrating the need for services. This training will give you the practical skills to conduct an evaluation and take some of the fear out of the process! Learn More

Strategic planning can help you produce innovative and creative ideas to serve as a core framework to design your program's future. In Strategic Planning for Program Managers, you will learn strategies to establish a clear direction and to make decisions that align with your program's mission, goals, and objectives. Learn More

What would happen to your organization if you or your key leaders suddenly left? For many organizations, this would have long-term negative consequences. This training presents several strategies to plan for changes in leadership and to develop your organization’s succession plans. Learn More

Sustainability is the capacity of a program or organization to accomplish long-lasting success and stability by establishing the organization or program as an essential service to the community. Victim service organizations and programs need to plan for sustainability in order to continue providing high-quality services to victims of crime. In this training you will learn what sustainability means, how to assess a program's sustainability, the eight sustainability domains (Program Adaptation, Strategic Communications, Program Evaluation, Supportive Environment, Organizational Capacity, Strategic Partnerships, Resource Development, and Strategic Planning), and how to develop a sustainability plan. Learn More